Lootbar FAQ –
Your Questions Answered

No. Each player is allowed one lootbar account only. Creating multiple accounts is against the lootbar terms and conditions and may result in all accounts being suspended. If you have forgotten your login details, use the password reset option on the login page instead of creating a new account.

Go to the login page and click "Forgot Password". Enter the mobile number or email address linked to your lootbar account and follow the reset instructions sent to you. If you still cannot access your account, contact lootbar support via live chat and the team will verify your identity and help you regain access.

Basic play on lootbar does not require identity verification upfront. However, when you request a withdrawal above a certain threshold, lootbar may ask you to verify your identity by submitting a copy of your national ID card or passport. This is a standard process to protect your account and comply with responsible gaming requirements.

Contact lootbar support directly via live chat or email at [email protected]. For security reasons, changes to registered contact details require identity verification before they are processed. The support team will guide you through the steps.

Log in to your lootbar account and go to the Deposit section. Choose your preferred payment method — bKash, Nagad, or Rocket — enter the amount you want to deposit, and follow the on-screen instructions to complete the transfer. Your lootbar balance updates instantly once the payment is confirmed on the provider's end.

The minimum deposit on lootbar is kept low so that players of all budgets can participate. Check the Deposit page inside your account for the current minimum amount, as it may vary by payment method. Generally, bKash and Nagad deposits start from a very accessible amount suitable for casual players.

Most lootbar withdrawals to bKash or Nagad are processed within 5 to 15 minutes. During peak hours or high-volume periods, it may take up to 30 minutes. Withdrawals are processed 24 hours a day, 7 days a week. If your withdrawal has not arrived after 30 minutes, contact lootbar support with your transaction reference number.

First, wait 5 minutes and refresh your lootbar account balance. If the deposit still does not appear, check that the payment was successfully deducted from your bKash or Nagad account. If money was deducted but your lootbar balance has not updated, contact support immediately with:

• Your lootbar username or registered mobile number
• The transaction ID from bKash or Nagad
• The amount and time of the transaction

The support team will resolve it quickly.

Lootbar does not charge its own fees for standard deposits and withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. Check your provider's fee schedule for details. Lootbar's side of the transaction is always free.

Lootbar currently offers the following games:

• Callbreak — Real-money card game, 4 players
• Ludo Quick — Fast-format board game with real stakes
• Wild Bandito — High-RTP slot with free spins
• Win — Simple multi-line slot game
• Astar Live — 24/7 live dealer casino stream
• WL Live — Second live casino stream with different table limits
• Fishing Expert — Multiplayer skill-based fishing game

All games are available on both the lootbar website and the lootbar app.

All lootbar games use certified random number generators (RNG) for slots and card games. Live casino games on Astar Live and WL Live are streamed in real time with real dealers — you can watch every card dealt and every spin happen live. The outcomes are not pre-determined or manipulated. Lootbar operates under a licensed framework that requires fair play standards to be maintained at all times.

If your connection drops during a lootbar game, the round is typically completed on the server side and the result is recorded. When you reconnect, you will see the outcome in your game history. If a bet appears unsettled or missing after reconnecting, contact lootbar support with the game name, approximate time, and your username. The team will investigate and resolve it.

Some lootbar games offer a demo or practice mode that lets you get familiar with the rules and mechanics before placing real-money bets. Check the individual game page for demo availability. Live casino games like Astar Live and WL Live require a real-money bet to join a table, as they involve real dealers and real-time play.

Lootbar offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are shown on the registration page and in the Promotions section of your account after you log in. Welcome bonuses typically include a deposit match or free spins on selected slot games like Wild Bandito.

A wagering requirement means you need to bet the bonus amount a certain number of times before you can withdraw the winnings from that bonus. For example, if you receive a 500 BDT bonus with a 10x wagering requirement, you need to place 5,000 BDT in total bets before the bonus converts to withdrawable cash. The specific wagering requirements for each lootbar bonus are listed in the bonus terms shown when the offer is claimed.

Yes. Lootbar regularly runs promotions for existing players including reload bonuses, cashback offers on live casino losses, free spins on Wild Bandito, and special event promotions tied to cricket seasons and major tournaments. Log in to your lootbar account and check the Promotions section to see what is currently available for your account.

The lootbar app is available as an Android APK. Go to lootbar.org/app on your phone's browser and tap the download button. Once the APK file downloads, open it to install. You may need to allow installation from unknown sources in your Android settings — go to Settings → Security → Unknown Sources and enable it. The lootbar app is not available on the Google Play Store, so always download directly from the official lootbar website.

Yes. The lootbar app APK is produced and distributed directly by the lootbar team. As long as you download it from lootbar.org/app, you are getting the official, verified file. Do not download the lootbar app from third-party websites or unofficial sources, as those files may be modified or unsafe. The official lootbar app does not contain malware or spyware.

Currently, the lootbar app is available for Android devices only. iPhone users can access all lootbar games through the mobile browser at lootbar.org. The website is fully optimised for mobile browsers on iOS and works well on Safari. All features including deposits, withdrawals, and live games are accessible through the browser version.

Try these steps in order:

• Close the app completely and reopen it
• Check your internet connection — switch between Wi-Fi and mobile data
• Clear the app cache in your Android settings
• Uninstall the app and download the latest version from lootbar.org/app
• Restart your phone and try again

If the problem continues after reinstalling, contact lootbar support with your device model and Android version so the team can investigate.